Help Ticket

If you have questions or comments regarding the SAFETY Act website or need help with the SAFETY Act website, you can submit a help ticket. Before completing a help ticket, be sure to check the Online Help or the Frequently Asked Questions for answers.

To submit a help ticket:

1. In the SAFETY Act footer panel, click the Contact Us link. The Contact Us page displays.
2. Click the Help Ticket link. The New Help Ticket page displays. All fields are required.

   If you are a registered user and you have already logged into the SAFETY Act website, Steps 3 - 7 are automatically completed for you.

3. In the First Name field, enter your first name.
4. In the Last Name field, enter your last name.
5. In the Company Name field, enter the name of your company or agency.
6. In the Phone Number field, enter your telephone number.
7. In the Email Address field, enter your email address. To enter multiple email addresses, insert semi-colon (;), not comma (,), with no spaces between each address.
8. In the Subject field, enter the subject of your problem.
9. From the Topic drop-down list box, select the type of problem.
10. In the Description field, describe your problem in detail.
11. Click the Submit button to send your request. A confirmation message displays.
12. Click OK. The Confirmation Message page displays a ticket number for your help request.
13. Click OK. The Contact Us page displays. You will receive an email confirming that the SAFETY Act Help Desk has received your help ticket. Your ticket number is included in the email for reference.
14. Click the Home link at any time to return to the SAFETY Act Home page.

    If you are a registered user and you have already logged into the SAFETY Act website, click the User Home link at any time to return to your Home page.